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MyMarlin Troubleshooting & FAQs

  • Why does my account lock each month?

    Your account can become locked for different reasons: You entered your password (3 times) incorrectly, not consecutively Forget your password or User ID Forget your Security Question Answers You haven’t logged in for over 60-90 days You use a different device (Eg. laptop, phone, desktop) If you forgot your password, follow the link below to reset […]

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  • Trying to register online but site says my information is wrong

    There are a few reasons the site will say your information is wrong: We have incorrect Fed Tax ID # (either provided incorrectly or submitted internally incorrectly) You used the incorrect zip code (have to use original zip code provided) You didn’t click on “Register using my lease info.” Rather you clicked on “using my […]

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  • ACH Payment Issues

    For your convenience, Marlin accepts ACH Payments online or over the phone. There are times, however, when customers may experience issues such as: The amount of the ACH payment withdrawn does not cover all your accounts. If your company has multiple contracts with us, but those contracts aren’t on the same invoice, ACH won’t pull […]

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  • MyMarlin not showing my payment just made

    Log in to your MyMarlin account then confirm if you have set up a threshold/amount withdraw in autopay settings, whether or not the threshold entered is enough to cover the amount invoiced and that you manually paid the current invoice at the time of set up for autopay.

  • Why is my account still showing past due when it is set up on autopay?

    First, log in to your MyMarlin account. Then, confirm if you have set up a threshold/amount withdraw in autopay settings, whether or not the threshold entered is enough to cover the amount invoiced, and that you manually paid the current invoice at the time of set up for autopay.

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