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Your First 30 Days

  • Your Verbal Verification Call

    A verification call is when a member of our documentation team calls an approved applicant to verify that you actually applied for a loan or received the equipment you purchased. As you might be aware, there is always the possibility of an unauthorized individual trying to wrongfully access personal information, or take advantage of our […]

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  • Understanding Your Welcome Letter

    Depending on the type of your financial agreement, you may receive one of several Welcome Letters from Marlin. The Welcome Letter is generally emailed to the address provided at the time of application. If Marlin does not receive a valid email address, a Welcome Letter will be mailed to the Accounts Receivable address on file. […]

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  • Haven't Received a Welcome Letter?

    If you haven’t received a Welcome Letter or email, please contact Marlin Customer Service.

  • Where do I review my invoice and payment history?

    You can review your invoice and payment history online at MyMarlin. You can also request documents online with MyMarlin.

  • What to do if your payment can’t be processed through the portal or automated system?

    Marlin offers you many flexible ways to make payments on your lease and loan contracts. You can make one-time or recurring payments in the following ways: Online via MyMarlin By telephone: 1-888-236-2409 –Please note a convenience fee is applied. By mail: PO Box 13604, Philadelphia, PA 19101-3604

  • Why was autopay taken out before due date?

    Payments are scheduled pull up to three (3) days prior to your due date.

  • Can my bill be mailed or faxed?

    Invoices are mailed 22 days prior to each due date. Invoices are available via MyMarlin the next day after they are generated. Please note that invoicing defaults to paperless once registered online. Click on settings to continue the paper invoicing option if you prefer to continue receiving hard copy notices via mail.

  • Having trouble paying your bill?

    Contact us today by telephone at 1-888-236-2409 or via email at customerservice@marlincapitalsolutions.com.

  • What is the payment hierarchy? Was my payment misapplied?

    See Payment Hierarchy

  • Why was my payment applied to an insurance fee?

    See Payment Hierarchy

  • Why is my payment different than what’s stated in your contract?

    Please refer to the reverse side of your invoice for additional items that may be applicable to your contract.

  • Can I get a breakdown between principal & interest paid?

    Please contact us by telephone at 1-888-236-2409 or customerservice@marlincapitalsolutions.com to confirm if this is applicable to your contract.

  • Can I get an amortization schedule?

    Please contact us by telephone at 1-888-236-2409 or customerservice@marlincapitalsolutions.com to confirm if this is applicable to your contract.

  • Why is my payoff amount more than my balance?

    The payoff may include additional items to complete the financial obligations on the contract.

  • Payment Hierarchy

    How we apply your payments to your bill There are various categories of items listed on your invoice. These might include contract payment, taxes, miscellaneous fees and late fees. Your payment is applied to the categories due on your contract(s) in the following order: Past due items, excluding late fees, by oldest date invoiced Current […]

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  • How to Avoid Late Fees

    The best way to avoid late fees is to pay your bill on time: Online: log in to MyMarlin to set your account for recurring ACH payments Via US Mail: Include the invoice stub (the detachable section of your invoice)

  • Need a W-9

    In the process of financing your new equipment, you will need a Marlin W-9 form. Download a W-9 (PDF) at this link.

  • Request Paperwork

    The fastest way to access your documentation is to log in to your MyMarlin account and view it there. You may also contact our customer service team, but it may take up to 72 hours to receive a response. Login in to MyMarlin to request or view a copy of your: Buyout Cover Letter Last […]

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  • Financing Timeline

    Life of a Financing Agreement Timeline You select your equipment (if applicable*) and desired financing solution. The application is either completed online or in special cases, phoned or faxed.  A credit analyst receives your application for a decision: Approve, Decline, or Pending More Information. If accepted: A Marlin rep is notified of acceptance and notifies […]

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  • Understanding Your Cover Letter

    You’ll use this letter as a checklist to make sure you are providing all the documentation we’ll need to release your funds to you.

  • Mailing Address Updates & FAQs

    Use the Change of Address Form to inform us of any billing address or equipment location updates. Download Change of Address Form Email: customerservice@marlincapitalsolutions.com Fax: (856) 813-2777  How to update account receivable address Complete the Change of Address Form and send it to us via fax or email, along with proof of change, i.e. lease […]

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  • Waiting on an invoice?

    Haven’t received an invoice from us? Make sure we are set up in your accounts payable system. We can provide you with a W-9.

  • Why is my account still showing past due when it is set up on autopay?

    First, log in to your MyMarlin account. Then, confirm if you have set up a threshold/amount withdraw in autopay settings, whether or not the threshold entered is enough to cover the amount invoiced, and that you manually paid the current invoice at the time of set up for autopay.

  • Insurance Requirements & FAQs

    What is the Financed Equipment Insurance Requirement? Your contract may require you have insurance that protects the equipment against all risks of loss. There are two options available to you: Option 1 You can cover the equipment under an existing commercial policy. If you are required to have your equipment insured, you will receive a […]

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  • Payment Options & FAQs

    Marlin offers you many flexible ways to make payments on your lease and loan contracts. You can make one-time or recurring payments in the following ways: Online via MyMarlin By telephone: 1-888-236-2409 By email: customerservice@stagewww.marlincapitalsolutions.com By mail: PO Box 13604, Philadelphia, PA 19101-3604 To Pay Online You can pay your bill online at MyMarlin using[...]

  • Understanding First Invoice
  • Fees and Charges on Your First Invoice FAQs

    Here are some questions frequently asked about fees and charges you may see on your first invoice.

  • What are these charges on my invoice?

    Here are definitions for charges you may possibly see on your invoice.

  • Collections FAQs

    Understanding the Collections Process Things happen, and we understand that. When your business is having financial stress, and you're legitimately trying to work it out, we're here to work with you. Communication is the key. Whether it's a phone call or email, let us know what's going on and we'll do what we can[...]

  • Tax Forms & FAQs

Still need help?

Contact Marlin