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Your First 30 Days

  • Your Verbal Verification Call

    A verification call is when a member of our documentation team calls an approved applicant to verify that you actually applied for a loan or received the equipment you purchased. As you might be aware, there is always the possibility of an unauthorized individual trying to wrongfully access personal information, or take advantage of our […]

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  • Understanding Your Welcome Letter

    Depending on the type of your financial agreement, you may receive one of several Welcome Letters from Marlin. The Welcome Letter is generally emailed to the address provided at the time of application. If Marlin does not receive a valid email address, a Welcome Letter will be mailed to the Accounts Receivable address on file. […]

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  • Haven't Received a Welcome Letter?

    If you haven’t received a Welcome Letter or email, please contact Marlin Customer Service.

  • Payment Options & FAQS

    Marlin offers you many flexible ways to make payments on your lease and loan contracts. You can make one-time or recurring payments in the following ways: Online via MyMarlin By telephone: 1-888-236-2409 By email: customerservice@marlincapitalsolutions.com By mail: PO Box 13604, Philadelphia, PA 19101-3604 To Pay Online You can pay your bill online at MyMarlin using your […]

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  • How to Avoid Late Fees

    The best way to avoid late fees is to pay your bill on time: Online: log in to MyMarlin to set your account for recurring ACH payments Via Us Mail: Include the invoice stub (the detachable section of your invoice)

  • Need a W-9

    In the process of financing your new equipment, you will need a Marlin W-9 form. Download a W-9 (PDF) at this link.

  • Collections FAQs

    Timeline of a Past Due Account Day 1: you accrue a late fee Days 5-7: you receive letter and email, and you may receive a fax reminder if we have a fax # on file for you Days 5-28: you may receive emails and phone calls regarding the amount due See Full Answer When You […]

  • Request Paperwork

    The fastest way to access your documentation is to log in to your MyMarlin account and view it there. You may also contact our customer service team, but it may take up to 72 hours to receive a response. Login in to MyMarlin to request or view a copy of your: Buyout Cover Letter Last […]

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  • Mailing Address Updates & FAQs

  • Understanding Your Cover Letter

    You’ll use this letter as a checklist to make sure you are providing all the documentation we’ll need to release your funds to you.

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