Payment FAQs
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Where do I review my invoice and payment history?
You can review your invoice and payment history online at MyMarlin. You can also request documents online with MyMarlin.
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What to do if your payment can’t be processed through the portal or automated system?
Marlin offers you many flexible ways to make payments on your lease and loan contracts. You can make one-time or recurring payments in the following ways: Online via MyMarlin By telephone: 1-888-236-2409 –Please note a convenience fee is applied. By mail: PO Box 13604, Philadelphia, PA 19101-3604
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Why was autopay taken out before due date?
Payments are scheduled pull up to three (3) days prior to your due date.
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Can my bill be mailed or faxed?
Invoices are mailed 22 days prior to each due date. Invoices are available via MyMarlin the next day after they are generated. Please note that invoicing defaults to paperless once registered online. Click on settings to continue the paper invoicing option if you prefer to continue receiving hard copy notices via mail.
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Having trouble paying your bill?
Contact us today by telephone at 1-888-236-2409 or via email at customerservice@marlincapitalsolutions.com.
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What is the payment hierarchy? Was my payment misapplied?
See Payment Hierarchy
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Why was my payment applied to an insurance fee?
See Payment Hierarchy
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Why is my payment different than what’s stated in your contract?
Please refer to the reverse side of your invoice for additional items that may be applicable to your contract.
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Can I get a breakdown between principal & interest paid?
Please contact us by telephone at 1-888-236-2409 or customerservice@marlincapitalsolutions.com to confirm if this is applicable to your contract.
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Can I get an amortization schedule?
Please contact us by telephone at 1-888-236-2409 or customerservice@marlincapitalsolutions.com to confirm if this is applicable to your contract.
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Why is my payoff amount more than my balance?
The payoff may include additional items to complete the financial obligations on the contract.
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Why is my account still showing past due when it is set up on autopay?
First, log in to your MyMarlin account. Then, confirm if you have set up a threshold/amount withdraw in autopay settings, whether or not the threshold entered is enough to cover the amount invoiced, and that you manually paid the current invoice at the time of set up for autopay.