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electronic service center

We value your business and patience as we continue to navigate these unprecedented times and provide you with solutions.

To assist you in managing your Marlin account, we are now offering this Electronic Service Center to help Marlin customers identify the fastest ways to complete requests online or by phone. Our Electronic Service Center will assist Marlin customers in receiving the quickest assistance outside of a MyMarlin account.

Thank you for your continued support. We appreciate your patience as we weather these events together and work to accommodate all requests.

Is your business impacted by the COVID-19 crisis?

SUBMIT A REQUEST FOR PAYMENT RELIEF

the fastest way to manage your Marlin account is online or by phone

To manage your Marlin account online, you must be a registered MyMarlin user.

Already registered with MyMarlin?

LOG IN NOW

Need to register for MyMarlin?

Make sure you have this information within reach BEFORE you get started:

*The middle 7 digits of your Contract Number. For example, the Customer Account Number for Contract Number 001-1234567-001 would be 1234567.

 

how to register for MyMarlin

1. Go to account.marlincapitalsolutions.com.

2. Click the REGISTER button in the upper right corner.

3. Click “Register Using My Lease Information” button on the right. Use this button even if you have other loans.

4. Enter all profile information as prompted, including your 7-digit customer account number, business zip code, and the last 4 digits of your Federal Tax ID.

5. Set up a secure, easy-to-remember username and password

6. Verify your account via the email sent to you immediately after registration (from donotreply@partner.marlincapitalsolutions.com).

7. Click on the link provided in the email so that the system can verify your email address for security purposes.

REGISTER NOW

how to manage your account by phone

Dial our automated service line at 1 (888) 236-2409.

how to make a payment

Frequently Asked Questions

What should I do if I have questions regarding my account?

Unfortunately, due to COVID-19, our response times are delayed and we are experiencing a high volume of calls. If you email customerservice@marlincapitalsolutions.com with your question, contract number, and contact information, a Marlin Representative will reach out to you within 5-7 business days. If you call our Customer Care line, the current waiting time to speak to a live representative is 1-2 hours.

OR: Use this Electronic Service Center to decide how to self-serve and quickly obtain the answers you’re looking for.

I want to purchase new equipment. How can I finance it through Marlin?

I currently have a Contract Deferral with Marlin and I have questions. Who do I contact?

Email: covidrestructures2@marlincapitalsolutions.com and state your concern or question. Our COVID-19 Service Response Team will respond. COVID-19-related account questions should be sent to this email for the timeliest response.

My business has been affected by the COVID-19 crisis. Can I defer or restructure my payments?

We are currently accepting and processing requests for payment relief. Complete this Request for Payment Relief Form to make your request.

Does Marlin offer PPP/SBA Loans?

Marlin is no longer offering Paycheck Protection Program loans. Please check the SBA website to find a participating PPP lender.

Thank you for being a Marlin customer! We look forward to assisting you now and in the future.