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MyMarlin Troubleshooting & FAQs

Trying to register online but site says my information is wrong

There are a few reasons the site will say your information is wrong:

  • We have incorrect Fed Tax ID # (either provided incorrectly or submitted internally incorrectly)
  • You used the incorrect zip code (have to use original zip code provided)
  • You didn’t click on “Register using my lease info.” Rather you clicked on “using my Loan info” (On Finance agreements)
  • If your account/ccan number has a (0) on the front end, it needs to be dropped
  • You submitted the full contract number, rather than just account/ccan number

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