Your First 30 Days
Understanding Your Cover Letter
You’ll use this letter as a checklist to make sure you are providing all the documentation we’ll need to release your funds to you.
Your Verbal Verification Call
Your Verbal Verification Call
A verification call is when a member of our documentation team calls an approved applicant to verify...
Learn more →Understanding Your Welcome Letter
Understanding Your Welcome Letter
Depending on the type of your financial agreement, you may receive one of several Welcome Letter...
Learn more →Haven’t Received a Welcome Letter...
Haven’t Received a Welcome Letter...
If you haven't received a Welcome Letter or email, please contact Marlin Customer Service.
Learn more →Where do I review my invoice and payment...
Where do I review my invoice and payment...
You can review your invoice and payment history online at MyMarlin. You can also request documents o...
Learn more →What to do if your payment can’t be pr...
What to do if your payment can’t be pr...
Marlin offers you many flexible ways to make payments on your lease and loan contracts. You can make...
Learn more →Why was autopay taken out before due dat...
Why was autopay taken out before due dat...
Payments are scheduled pull up to three (3) days prior to your due date.
Learn more →Can my bill be mailed or faxed?
Can my bill be mailed or faxed?
Invoices are mailed 22 days prior to each due date. Invoices are available via MyMarlin the next day...
Learn more →Having trouble paying your bill?
Having trouble paying your bill?
Contact us today by telephone at 1-888-236-2409 or via email at [email protected]
Learn more →What is the payment hierarchy? Was my pa...
What is the payment hierarchy? Was my pa...
See Payment Hierarchy
Learn more →Why was my payment applied to an insuran...
Why was my payment applied to an insuran...
See Payment Hierarchy
Learn more →Why is my payment different than what’...
Why is my payment different than what’...
Please refer to the reverse side of your invoice for additional items that may be applicable to your...
Learn more →Can I get a breakdown between principal ...
Can I get a breakdown between principal ...
Please contact us by telephone at 1-888-236-2409 or [email protected] to co...
Learn more →Can I get an amortization schedule?
Can I get an amortization schedule?
Please contact us by telephone at 1-888-236-2409 or [email protected] to co...
Learn more →Why is my payoff amount more than my bal...
Why is my payoff amount more than my bal...
The payoff may include additional items to complete the financial obligations on the contract.
Learn more →Payment Hierarchy
Payment Hierarchy
How we apply your payments to your bill
There are various categories of items listed on your invoic...