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Collections FAQs

Timeline of a Past Due Account

  • Day 1: you accrue a late fee
  • Days 5-7: you receive letter and email, and you may receive a fax reminder if we have a fax # on file for you
  • Days 5-28: you may receive emails and phone calls regarding the amount due
  • Day 31: Collections efforts escalate and you are now two months behind. We are now trying to collect 2-3 months of payments from you.

If you respond at any time, we can process the payment. Beyond Day 31, your account escalates to another Marlin department and process. We want to avoid that escalation and are willing to work with you.

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